Refund Policy

Last updated: February 27, 2026

We want you to be satisfied with your purchase from Roitto Design Works. This Refund Policy explains when and how you can request a refund for our software products.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all purchases. If you are not satisfied with a product for any reason, you may request a full refund within 14 days of the original purchase date.

This applies to both one-time purchases and first-time subscription payments.

2. How to Request a Refund

To request a refund, contact us through one of the following methods:

• Use the support form on our website
• Reply to your Paddle purchase receipt email

Please include your order number or the email address used for the purchase. We aim to process refund requests within 5 business days.

3. Subscription Cancellations

You may cancel a subscription at any time through your Paddle customer portal. When you cancel:

• You retain access to the software until the end of the current billing period
• No further charges will be made
• Partial refunds for unused time within a billing period are not provided, except within the 14-day guarantee window

4. Subscription Renewals

Refunds for automatic subscription renewals may be granted within 14 days of the renewal charge, provided you have not actively used the software during the new billing period. We evaluate these requests on a case-by-case basis.

5. When Refunds May Not Apply

Refunds may be declined in the following situations:

• The request is made more than 14 days after purchase
• The software has been used in violation of our Terms of Service
• A refund has already been granted for the same product

6. EU Consumer Rights

If you are a consumer in the European Union, you have the right to withdraw from a purchase within 14 days under the EU Consumer Rights Directive. By downloading or activating a digital product, you may acknowledge that the withdrawal right expires once the digital content delivery has begun, in accordance with applicable law.

Regardless, we honor the 14-day money-back guarantee described in Section 1 to ensure customer satisfaction.

7. Refund Method

Refunds are processed through Paddle and returned to the original payment method. Processing times may vary depending on your bank or payment provider, typically 5–10 business days.

8. Contact

For refund inquiries, reach out to us at:

Roitto Design Works
Jukka Roitto
Kuopio, Finland
Support: roittodesignworks.com/support
Website: roittodesignworks.com